This is a tough business to run. We provide care 24/7. That means someone in this office is attached to a cell phone at all times in the event of an emergency need. Chaos is common as schedules change with little notice or caregivers call in sick. But we manage that chaos with smiles on our faces and eager hearts to fix whatever problems arise. Occasionally, our clients reach out to us with a special thank you. This happened yesterday when Christian and Bernie H. paid us a personal visit to say "thank you".
They recently lost their father after a long decline in health. They called on us over a year ago to help them manage his care. We took the burden of scheduling and managing caregivers off of their shoulders so that they could manage their own lives and enjoy their precious time with their dad to the fullest.
They wanted us to know how appreciative they were of Home Careolina. They wanted us to know that they knew we jumped through multiple hoops to manage their dad's care. They wanted us to know that we have set a high bar for home care agencies and that they plan on telling everyone they know how wonderful their experience was with us. They understand that many franchised home careagencies simply don't have the control over their agencies to be as flexible with a family's needs. That is what sets Home Careolina apart from the pack. We are different in that we can and we will make every effort to create the care environment that you want for your loved one.
Mr. H lived a beautiful life and was at peace in leaving his affairs in the capable hands of his two sons. While saying goodbye is never easy, it was made easier knowing that Mr. H died peacefully in his own home with the help of hospice and Home Careolina while being surrounded by those he loved most.
Rest in peace, Mr. H., and thank you, Christian and Bernie, for letting us be a part of your family's life and for appreciating our efforts. It means the world to us. This is why we do what we do.